Privacy Policy
Effective Date: 1 July, 2026
Introduction
Connected Care Home Health ("CCHH," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. We recognize the importance of confidentiality, particularly when individuals and families are seeking home healthcare services.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information obtained through our website, online advertisements, contact forms, and related online services.
Information We Collect
When you contact us, request information about our services, or submit an inquiry through our website or online advertisements, we may collect:
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Full name
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Phone number
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Email address
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Mailing address, city, or state, when provided
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Information submitted through contact or consultation request forms
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General information about the services you are interested in
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Any additional information you voluntarily provide
We encourage visitors not to submit medical records, diagnoses, treatment information, Social Security numbers, Medicare or Medicaid identification numbers, or other sensitive personal information through general website contact forms.
Confidential healthcare information should be communicated through an appropriate secure process.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies used, including:
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Internet Protocol (IP) address
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Browser type and version
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Device type and operating system
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Pages visited and time spent on the website
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Referring websites or traffic sources
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General geographic location
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Website navigation and interaction information
This information may help us understand website performance, improve functionality, and evaluate the effectiveness of our online communications.
How We Use Your Information
We may use the information collected through our website and online forms to:
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Respond to questions and service inquiries
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Contact individuals requesting information or consultations
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Explain our available home healthcare services
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Coordinate follow-up communications
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Improve website functionality and user experience
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Evaluate advertising and website performance
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Maintain the security and integrity of our website
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Fulfill applicable legal and regulatory obligations
We use personal information for purposes consistent with this Privacy Policy and applicable laws.
Cookies, Advertising, and Website Analytics
Our website may use cookies and website analytics tools, including Google Analytics and Google Ads, to monitor website performance, understand visitor interactions, and evaluate the effectiveness of our advertising campaigns.
Our website tracking does not transmit patient healthcare information or protected health information (PHI) to third-party advertising or analytics platforms.
Information collected through these technologies may include general website traffic, browser information, device information, and website interactions.
Visitors may manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.
For more information about Google's privacy practices, please visit https://policies.google.com/privacy.
Information Sharing and Disclosure
We do not sell personal information collected through our website inquiry forms.
We may disclose personal information when reasonably necessary to support our business operations or comply with applicable legal requirements.
Depending on the services used, recipients may include:
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Website hosting and technical support providers
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Authorized communication and administrative service providers
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Website analytics and advertising service providers, subject to applicable privacy restrictions
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Professional advisors, auditors, or legal representatives
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Government agencies or regulatory authorities when required by law
Where protected health information is involved, disclosures are subject to applicable healthcare privacy requirements, including necessary safeguards and business associate agreements where required.
Healthcare Information and HIPAA
Connected Care Home Health recognizes the importance of protecting the confidentiality of patient health information.
Where CCHH is subject to HIPAA, protected health information is handled in accordance with applicable HIPAA Privacy, Security, and Breach Notification Rules.
Information collected during patient intake, treatment, care coordination, and healthcare operations may be governed by our separate HIPAA Notice of Privacy Practices.
Submitting an inquiry through our website does not, by itself, establish a healthcare provider-patient relationship.
Visitors should not submit confidential medical information through general website forms unless specifically directed to use an approved secure process.
For confidential patient care matters, please contact our office directly.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain appropriate business records, and comply with applicable legal obligations.
Retention periods may vary depending on the nature of the information and applicable regulatory requirements.
When information is no longer required, we take reasonable steps to securely delete, destroy, or otherwise appropriately dispose of it, subject to applicable retention obligations.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.
Access to personal information is limited to individuals who require it for legitimate business purposes.
Although we take reasonable precautions to protect information, no method of internet transmission or electronic storage can be guaranteed completely secure.
Privacy Rights and Requests
Depending on applicable law and the nature of the information collected, individuals may have rights to:
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of certain personal information
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Ask questions about how their information is collected, used, or disclosed
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Exercise other privacy rights available under applicable law
Certain requests may be subject to legal exceptions or record-retention requirements.
Requests concerning protected health information are handled under applicable healthcare privacy laws and our HIPAA Notice of Privacy Practices.
To submit a privacy-related request, please contact us at info@cchomehealth.com.
Children's Privacy
Our website is intended for individuals seeking information about home healthcare services and is not directed toward children under the age of 13.
We do not knowingly solicit personal information directly from children under 13 through our general website inquiry forms.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation, including deletion when required.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These external websites operate independently and may have their own privacy policies and data collection practices.
Connected Care Home Health is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review their privacy policies before providing personal information.
Employment and Recruitment Information
If individuals submit employment inquiries or applications through our website, we may collect information relevant to recruitment, including contact details, employment history, professional qualifications, and licensing or certification information.
Such information may be used to evaluate employment opportunities, communicate with applicants, and fulfill applicable employment-related obligations.
Applicant information will be handled in accordance with applicable privacy and employment laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
Updates will be published on this page with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to submit a privacy-related request, or need additional information about our privacy practices, please contact:
Connected Care Home Health
8001 Shawnee Mission Parkway, Suite 250A
Merriam, KS 66202
Phone: (913) 408-4946
Email: info@cchomehealth.com